Shipping Policy

TNI Professionals currently ships physical products within the contiguous United States.

Orders are typically processed within approximately one business day, subject to payment authorization, fraud screening, product availability, supplier availability, address verification, and order specific requirements. Orders placed on weekends or holidays may begin processing on the following business day.

Standard delivery is generally estimated at approximately 3 to 7 business days after processing, although delivery times vary by product, destination, supplier, and carrier.

Delivery dates shown on the website or order communications are estimates unless expressly stated otherwise.

TNI Professionals maintains a mixed fulfillment model. Products may ship directly from TNI Professionals, from an authorized distributor, directly from a manufacturer or supplier, or through another authorized fulfillment partner.

Orders containing multiple products may arrive in more than one package and on different dates. A shipping label or packing slip may sometimes identify an authorized fulfillment partner.

Shipping charges, where applicable, will generally be shown during checkout, included in a quotation, or otherwise communicated before the order is finalized. Shipping fees may vary depending on product size or weight, delivery destination, carrier, shipping method, and supplier or manufacturer requirements.

When tracking information is available, it may be provided by email, through the customer account, or through another order status communication. Tracking information may take time to become active after a shipping label has been created.

TNI Professionals makes reasonable efforts to fulfill orders within the timeframe communicated to the customer. If we are unable to ship within the promised timeframe, we will handle the delay in accordance with applicable law, which may include notifying the customer, providing a revised shipping timeframe, and giving the customer the opportunity to agree to the delay or cancel the affected order for a refund.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information. If an incorrect or incomplete address results in a returned shipment, redelivery, address correction charge, or additional carrier charge, the customer may be responsible for reasonable additional shipping costs where permitted. Contact TNI Professionals promptly if an address correction is required.

Damaged Packages

Customers should inspect packages promptly after delivery. If a package arrives visibly damaged, photograph the packaging and damaged product, retain the product and original packaging, record any available carrier information, and contact TNI Professionals as soon as reasonably possible. We may request photographs or other information to assist with a carrier, manufacturer, distributor, or supplier claim.

Lost Packages

If tracking indicates that a package was delivered but it cannot be located, customers should promptly contact the carrier and TNI Professionals. TNI Professionals will assist with reasonable investigation of qualifying delivery issues.

Requests to cancel an order should be submitted as soon as possible. An order cannot always be cancelled once it has entered warehouse processing, been transferred to a supplier, been shipped, or, in the case of digital products, been electronically delivered or activated.